Urban Bark Terms and Conditions

General Policy

All owners must complete the pet information form prior to entry into Urban Bark.

All dogs must undergo a meet and greet/assessment to ensure they are well socialized and not aggressive toward other dogs or people.


Urban Bark reserves the right to decline entry at our sole discretion and without limitations.

All dogs must wear ID tags on their collar/harness.

Male dogs over 1 year in age must be neutered. Female dogs in heat will not be able to attend Urban Bark for the duration of their heat.

Puppies who have received their final round of vaccinations are welcome to attend daycare.

All dogs accepted must have an up-to-date vaccination certificate including kennel cough, as well as deworming/fleas. 

In the unlikely event that your dog requires medical care and you cannot be reached, they will be taken to the closest emergency veterinary clinic if your vet is unavailable. You will be responsible for any vet bills associated with this visit.

Urban Bark will not accept responsibility for the death, injury or illness of your dog. You are strongly advised to insure your pet for all eventualities.

As the dog owner, you are responsible for all costs associated with any injury or harm your dog inflicts on another dog.

Urban Bark reserves the right to refuse, or terminate the contract of any dog or owner who displays aggressive, destructive, or unreasonable behaviour.

Media Release

Urban Bark owns the sole rights to any media including photographs, videos, live streams, and audio recordings taken by our staff. We reserve the right to distribute and use this material for resale, advertising, marketing, and/or promotional materials without any prior or future written and/or verbal consent.


All packages are non-refundable, are valid for 1 year, and are non-transferable. Credits cannot be used toward any other service.

Cancellations of grooming appointments within 24 hours of the appointment time are subject to pay 50% of the grooming cost.

Cancellations must be made before 7:30pm the previous day to avoid being charged.

Drop-in customers are required to pay prior to dropping off their dog.


Rate Adjustments

Urban Bark reserves the right to change conditions or adjust rates without notice, regular clients will be notified via email 30 days prior to adjustment of rates.

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